Help Center

Below is a collection of the "Frequently Asked Questions" about our Website to help make your shopping experience as easy as possible. However, if you need specialized assistance or further information, please click here to contact us for RedPowers' professional, courteous customer service.

Order

How could I track my order status online?
You may track your order by clicking here
How to place tax exempt orders with RedPowers.com?
You may apply for sales tax exemption with RedPowers once we have your tax-exempt certificate on file. When you make your first tax-exempt purchase, you enter your tax exemption certificate number on the comment box during Checkout. Then fax your state- or federal government-issued certificate to 800-951-4092 within 72 hours for verification purposes. Be sure to include your order number on your fax.
Until we receive and approve your forms all your RedPowers orders will be taxed, but the sales tax you pay will be refunded as soon as your tax-exempt status is approved.
What happens if an item is on backordered?
In the unlikely event that any items in your order are unavailable for immediate delivery, we will contact you via telephone or email for the estimated arrival time of the delayed shipment. When you have confirmed with us your decision to wait for the shipment, your item will be shipped to you automatically when it becomes available.
How do I cancel my order?
You may cancel your order as long as the order is not charged or processed. We strongly recommend you to e-mail us by 3:00PM EST / 12:00PM PST. To cancel your order, please fill in the contact us form here and select "Cancel Order" for your reasons of contact. Be sure to include your order number in the comment box. However, once your order has been processed, you may not cancel your order.
When will my order ship
Order inventoried* items by 2 PM EST (11:00AM PST) and we will ship out the same day for all orders with cleared payment!
*Inventoried items: check availability status on product pages before you make your purchase. If we do not have inventoried on hand, we can't not ship out the order the same day even if you order by 2 PM EST ( 11:00AM PST). However, we will let you know ETA ( Estimated Time Arrival ) if the information is available.
Attention: Please be aware that RedPowers.com can not guarantee delivery of your product. Once we pass the package off to any one of the carriers we use, it is their responsibility to provide delivery. We are not responsible for any failure the shipper incurs in the delivery of your package. However, we will do our best to assist you with your shipping needs.

Products

Does RedPowers offer warranty on products?
RedPowers.com aims to ensure that every customer is 100% satisfied. To help secure your satisfaction, we offer a 30-Day Money Back Guarantee on unused* merchandise unless you have been Informed of a Final Sale (which means no return/refund/cancellation).
Some Manufacturers offer their own warranty on the products that are sold on RedPowers.com. If Manufacturer Warranty is offered, we will include the warranty information on the product page for your personal reference. If you would like to know exact warranty information on a certain brand/manufacturer you can contact us by clicking here

Payment Methods and Options

What payment methods you accept?
RedPowers current accept VISA, Master, American Express, Discover Card and PayPal.
Could I ship to an address that is different from my billing address?
Yes. However, we strongly suggest that you have your shipping address on file with your credit card to avoid any delay in processing your order.
How sales tax is calculated?
Items sold by RedPowers and are shipped to destinations in the states of California are subject to sales tax unless you have a tax-exempt certificate on file with us. The tax rate applied to your order will generally be the combined state and local rate for the address where your order was shipped.

Privacy & Security

Does RedPowers share my personal information?
RedPowers DO NOT selling our customer information to others. We collect the information you give us in order to provide you products or services, inform you about our products and fulfill your orders and service requests. For detail privacy policy, please click here.
Is RedPowers a secure website?
We understand the importance of ensuring that your personal information is secure and protected. We use a variety of security technologies and procedures to help protect personal information from unauthorized access, use, and disclosure. RedPowers is supported by Yahoo! Merchant Solution, you can see the security measures Yahoo! takes to protect your information by clicking here.

Contact

How could I contact RedPowers?
You may contact RedPowers by clicking here

Shipping & Returns

What delivery options does RedPowers offer?
RedPowers offers UPS, Fedex, or U.S. Postal Service at our discretion. Shipping choices are
  • Standard Shipping-- Shipped via the USPS or UPS/Fedex, 3 - 7 business days anywhere within the USA
  • 3 Days Select------- Shipped via Fedex or UPS, typically by the end of the 3rd business day
  • Second Day Air----- Shipped via FedEx or UPS, usually by the end of the second business day
  • Next Day Air-------- Shipped via FedEx or UPS Next Day
  • Orders Shipping to Alaska and Hawaii could only choose air ( second day air or next day air) shipping method. Please note that some locations in Alaska and Hawaii require additional transit time.
Could I pick up my order personally?
No. RedPowers does not offer will-call since our products are shipped through multiple warehouses in different locations.
How do I return a product?
You may see our return policy here. Please complete this online return form to submit your RMA request. You will receive an RMA number. Please include display the RMA number prominently on your package and include the form with your package. Any returns mailed to us without a pre-approved RMA number may be refused without notice, automatically returned and a handling fee may be assessed. A RMA number is valid for 15 days.